1. Introduction

Welcome to Brandability, a Division of Bidvest Office (Pty) Ltd. By registering as a reseller, you agree to operate in accordance with the terms and conditions outlined below. These terms are designed to ensure consistency in service delivery, protect operational efficiency, and maintain fair pricing structures. Brandability reserves the right to amend these terms at any time, and continued use of our services will constitute acceptance of any updated terms.

2. Pricing and Quotations

Resellers are granted preferential pricing based on a fixed 20% markup on the lowest available supplier tier from our Trade Only suppliers. All pricing provided by Brandability is subject to supplier availability, potential price changes, and currency fluctuations where applicable. Quotations are valid for a period of seven (7) calendar days unless otherwise stated and are subject to correction of any errors.

It is important to note that pricing is only confirmed once an order has been accepted and full payment has been received. Any branding, setup, or additional costs not included in supplier promotions will be quoted separately.

3. Stock Availability

All orders are strictly subject to stock availability at the time of payment and confirmation. Brandability does not reserve or guarantee stock until payment has been received and availability has been confirmed with the relevant supplier. Due to the nature of supplier stock movement, availability may change at any time prior to order confirmation.

4. Order Requirements

In order for Brandability to process orders efficiently and without delay, it is the reseller's responsibility to ensure that all order details are complete and accurate at the time of submission. This includes providing the correct supplier (where known), item names and codes, quantities, colours, sizes, final artwork in the correct format, as well as clear branding specifications such as position and method.

Orders that are incomplete, unclear, or require additional clarification will not be processed until all required information has been received. Any delays resulting from incomplete submissions will remain the responsibility of the reseller.

5. Artwork and Design

All artwork must be supplied in vector format (AI, EPS, or editable PDF). Where artwork is not supplied in vector format, Brandability will redraw the artwork at a cost of R250 ex VAT, which includes up to two revisions. Any additional changes beyond this will be charged accordingly.

The reseller is solely responsible for reviewing and approving all artwork prior to production. This includes checking spelling, layout, colours, positioning, and overall accuracy. Once artwork has been approved, Brandability will not be held liable for any errors or discrepancies that arise from the approved design.

6. Payment Terms

All reseller orders require 100% upfront payment. Orders will only be processed once payment has been received and reflects in Brandability's bank account. No stock will be reserved, and no work will commence until payment has been confirmed.

7. Minimum Orders and Fees

Orders with a value below R1250 ex VAT will incur a handling fee of R250 ex VAT. Unbranded orders must be placed via the website and are subject to a minimum order value of R300 ex VAT.

8. Samples

Brandability does not arrange samples on behalf of resellers. Should a sample be required, it will be processed as a standard order and charged accordingly. Samples are non-returnable unless otherwise agreed to in writing.

9. Delivery and Collection

All reseller orders are strictly for collection. Should delivery be required, this can be arranged at an additional cost, which will be quoted separately. Brandability does not offer free delivery to resellers under any circumstances.

Risk in the goods passes to the reseller upon collection or dispatch. Brandability will not be liable for any loss or damage that occurs during transit once the goods have left our premises.

10. Lead Times

Lead times typically range between 2 to 14 working days, depending on supplier availability and branding requirements. Lead times will only commence once both payment has been received and artwork has been approved.

All lead times provided are estimates and may be affected by supplier delays, production constraints, or courier performance. Brandability will not be held liable for delays caused by factors outside of its control.

11. Cancellations

Once artwork has been approved or production has commenced, orders may not be cancelled. Any exceptions will be at Brandability's sole discretion and will be subject to a minimum cancellation fee of 25% of the order value, in addition to any artwork, setup, or costs already incurred.

12. Returns and Claims

No returns or refunds will be accepted on branded, custom, or specially produced goods. Any issues with goods must be reported within 24 hours of collection or delivery. If no such notice is received within this timeframe, the goods will be deemed to have been received in good condition and accepted by the reseller.

13. Liability

All goods are supplied as is. Brandability will not be liable for incorrect product selection made by the reseller, variations in colour or finish, or delays caused by suppliers or couriers.

Under no circumstances will Brandability be liable for any indirect or consequential damages, including but not limited to loss of profit, loss of business, or reputational damage.

14. Ownership of Goods

All goods remain the property of Brandability until full payment has been received.

15. Reseller Responsibility

The reseller is responsible for ensuring the accuracy of all orders, the correctness of all artwork approvals, and for managing their end client's expectations. Brandability will not be held liable for any dissatisfaction arising between the reseller and their client.

16. Account Conduct

Brandability reserves the right to suspend or revoke reseller accounts where processes are not adhered to, where orders are repeatedly submitted incorrectly, or where the reseller's conduct places undue strain on operations.

17. Force Majeure

Brandability will not be held liable for any delay or failure to perform its obligations where such delay or failure arises from events beyond its reasonable control, including but not limited to supplier disruptions, strikes, or unforeseen external factors.

18. General

These terms apply to all reseller transactions with Brandability. Continued use of Brandability services constitutes acceptance of these terms.